Customer Support Specialist

3 weeks ago


Grandview Heights, Ohio, United States Pyramid Consulting, Inc Full time

Pyramid Consulting, Inc. is seeking a highly skilled Solutions Centre Representative to join our team in Grandview Heights, OH (Hybrid). As a Solutions Centre Representative, you will play a critical role in delivering exceptional customer service and supporting our clients' needs.

Estimated Salary: $16 - $19 per hour. This is a 12+ months contract opportunity with long-term potential.

About the Role:

This is an exciting opportunity to work with a leading Insurance Industry organization and contribute to the success of our clients. As a Solutions Centre Representative, you will be responsible for receiving and responding to incoming calls from investment professionals, plan sponsors, and members on a variety of topics.

  • You will be required to train for a total of 5 weeks, with 3 days in the office and 2 days at home.
  • After training, you will have flexible hours Monday - Friday 8:00-8:00 EST.
  • You will need to be able to interpret and apply all changes and enhancements to new and old products, based on daily change communications.
  • You will also be responsible for maintaining accurate records of conversations and following a process of documentation to support our strategy of knowing our member better than anyone.

To succeed in this role, you will need to have one year of experience in customer service, sales-related occupations, and possess a strong understanding of state and local laws necessary to understand the legal implications of certain product features in different states.

We offer a competitive salary, employee benefits including health insurance, 401(k) plan, and opportunities for professional growth and development.


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