Customer Experience Delivery Specialist

5 days ago


Warrensville Heights, Ohio, United States Carvana Full time
Unparalleled Customer Service

We're seeking highly motivated individuals with at least 2 years of customer-facing experience to join our dynamic team as a Customer Experience Delivery Specialist.

Salary: $18/hour, with opportunities to increase by $0.50 every 3 months based on performance.

About the Role

This is an exciting opportunity to deliver exceptional customer experiences in a fast-paced environment. As a Customer Experience Delivery Specialist, you will be responsible for delivering vehicles directly to customers' doors, providing thorough notes in our customer tracking system, and ensuring a seamless car-delivery experience.

  • Main Responsibilities:
  • Loading and unloading vehicles onto our custom car haulers
  • Inspecting the car-hauler to ensure vehicle safety
  • Completing customer paperwork and documentation
  • Providing excellent customer service and support
Requirements

To succeed in this role, you will need:

  • At least 2 years of customer-facing experience
  • Able to perform physically demanding tasks in various weather conditions
  • Excellent communication and interpersonal skills
  • Ability to read, write, speak, and understand English
  • Frequent driving requires excellent visual acuity and manual dexterity
Benefits

As a valued member of our team, you can expect:

  • A competitive hourly wage of $18, with opportunities for increases based on performance
  • A comprehensive benefits package, including medical, dental, vision, and matching 401(k)
  • Access to our dynamic brand's cool perks programs, such as student loan payments, discounts on vehicles, and more
About Carvana

At Carvana, we're disrupting the auto industry by putting consumers back in control of the buying process. Our goal is to create a better way to buy a car, and we're looking for passionate individuals like you to help us achieve it.

Estimated Salary Range: $36,000 - $45,000 per year (based on 40 hours/week), depending on location and performance.



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