Customer Engagement Specialist

2 days ago


Broadview Heights, Ohio, United States Midway Staffing Full time
Job Description

We are seeking a skilled Customer Engagement Specialist to join our team at Midway Staffing. As an Appointment Setter, you will play a crucial role in scheduling appointments with prospective customers for our sales representatives.

Key Responsibilities:
  • Make 150+ outbound calls daily to schedule appointments with our Move Pros (sales representatives).
  • Identify customer needs and provide solutions and support.
  • Qualify leads generated through digital campaigns.
  • Manage and maintain an organized customer database using CRM software.
  • Respond to customer inquiries and follow up as needed.
  • Collaborate with other departments to ensure a seamless sales and service process.
Requirements:
  • Prior experience in an outbound call center or inside sales is highly preferred.
  • At least 2 years of experience setting appointments with consumers is required.
  • Solid understanding of the sales process from lead generation to closing.
  • Proficiency in virtual calling platforms and ability to engage with potential customers.
  • Strong multitasking, prioritization, and time management skills.
  • Energetic, outgoing, professional, and customer-focused demeanor.
  • Experience with CRM platforms is essential.

Compensation: $20-$21 per hour. This is a full-time position located on-site at Broadview. Due to the nature of the business, remote work is not eligible.



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