Support Specialist
4 days ago
CBIZ is seeking a talented Support Specialist to join our team in the Cleveland area. This individual will be responsible for delivering exceptional customer experiences and satisfaction.
About Us
CBIZ is a leading company with a long history of growth and employee appreciation. We value a positive work environment and teamwork. As a member of our team, you will have the opportunity to contribute to and share in our continued success. The ideal candidate will be responsible for building relationships with internal and external customers and ensuring a seamless experience with our company and department. A key objective of this position is to ensure customer satisfaction, resolve inquiries efficiently, and facilitate smooth transactions.
Key Functions
• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with product information, pricing, availability, and order processing.
• Handle and resolve customer complaints and issues effectively, aiming for swift resolution while maintaining high customer satisfaction.
• Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
• Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
• Monitor and manage customer accounts, including processing returns, exchanges, and credits as needed.
• Provide product support and troubleshooting assistance to customers as required.
• Proactively identify opportunities to improve customer service processes and procedures.
Requirements
• High school diploma or equivalent required.
• Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to changing priorities and a fast-paced work environment.
Compensation and Benefits
The estimated salary range for this position is $50,000 - $60,000 per annum, depending on experience. CBIZ offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off. For immediate consideration, please submit your most current resume.
-
Client Support Specialist
5 days ago
Richmond Heights, Ohio, United States CBIZ Full timeAbout the RoleWe are seeking a skilled Customer Service Specialist to join our team in the Cleveland area.The ideal candidate will possess excellent communication skills, both verbal and written, with a professional and courteous demeanor.The primary responsibility of this role is to provide exceptional customer service and support to internal and external...
-
Custodial Support Specialist
1 week ago
Richmond Heights, Ohio, United States City of Richmond Heights, MO Full timeJob Summary:We are seeking a skilled and dedicated Custodial Support Specialist to join our team. In this role, you will be responsible for maintaining the cleanliness and organization of our facilities, including the indoor leisure pool.About the Position:This part-time position involves general custodial maintenance, including operating various types of...
-
Healthcare Support Specialist
1 week ago
Richmond Heights, Ohio, United States Alameda Health System Full timeJob Title: Healthcare Support SpecialistWe are seeking a skilled Nursing Assistant to join our team at Alameda Health System. As a key member of our healthcare team, you will be responsible for providing direct patient care and assisting with various medical tasks under the supervision of licensed nurses.About the Role:You will assist patients with daily...
-
Support Specialist
3 days ago
Maple Heights, Ohio, United States SAW, Inc. Full timeAbout the Role:This Support Specialist position is an excellent opportunity for individuals who are passionate about making a positive impact in the lives of others.As a Support Specialist, you will be responsible for providing direct care and support to individuals, including assisting with daily living activities and fostering a positive and inclusive...
-
Support Service Representative
4 days ago
Richmond Heights, Ohio, United States CBIZ Full timeJob SummaryWe are seeking a skilled Customer Service Specialist to join our team at Marcum Search's partner company in Cleveland. As a key member of the support team, you will be responsible for building relationships with internal and external customers, ensuring a positive experience with our company and department.Key ResponsibilitiesRespond promptly and...
-
IT Support Specialist
4 days ago
Middleburg Heights, Ohio, United States Datacore Consulting Full timeJob OverviewDatacore Consulting seeks a skilled IT Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and troubleshooting services to clients.
-
IT Support Specialist
2 days ago
Maple Heights, Ohio, United States CodeForce Full timeJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at CodeForce. As an IT Support Specialist, you will be responsible for providing initial support for IS Department issues, answering calls and prioritizing problems to achieve first call resolution.In this role, you will document tickets and escalate to second-level teams when...
-
IT Support Specialist
4 days ago
Mayfield Heights, Ohio, United States AXA Professionals Full timeJob Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team in Mayfield Heights, OH. As a key member of our technical staff, you will provide on-site support for Windows, software, and hardware issues in a corporate environment.The ideal candidate will have at least 1-2 years of experience in corporate deskside...
-
Echocardiography Specialist
4 weeks ago
Richmond Heights, Ohio, United States SSM Health Full timeSSM Health Echocardiography Specialist RoleAbout the Job:As an Echocardiography Specialist at SSM Health, you will be responsible for performing diagnostic procedures to assess cardiac structures and hemodynamics in accordance with accepted protocols. The position requires a high level of accuracy, attention to detail, and excellent communication...
-
Administrative Support Specialist
4 days ago
Middleburg Heights, Ohio, United States Midland Credit Management Full timeJob Title:Administrative Support SpecialistJob Description:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Midland Credit Management. As an essential member of our operations department, you will be responsible for supporting our legal and operations teams during daily operations.This position will...
-
Technical Support Specialist
1 week ago
Bedford Heights, Ohio, United States Cook & Boardman Full timeJob SummaryThis is an exciting opportunity to join our dynamic team as a Technical Support Specialist at Cook & Boardman. In this role, you will be responsible for providing top-notch technical support to our customers, resolving complex issues, and maintaining a high level of customer satisfaction.You will work closely with our internal teams to identify...
-
Warehouse Support Specialist
5 days ago
Broadview Heights, Ohio, United States UniUni Logistics Full timeJoin Our TeamWe're looking for a highly motivated and organized individual to fill the role of Warehouse Support Specialist. As a key member of our morning shift, you will be responsible for receiving, inspecting, and stocking inbound products, as well as supporting our operations manager in team development and workflow management.We offer a comprehensive...
-
Phone Support Specialist
2 days ago
Mayfield Heights, Ohio, United States Domino's Franchise Full timeKey AccountabilitiesThe Phone Support Specialist at Domino's Franchise is accountable for responding promptly to incoming calls, offering a friendly greeting, and providing assistance to customers throughout their interaction. This position requires a high level of customer focus and attention to detail.You will also ensure that all information remains...
-
Operations Support Specialist
2 weeks ago
Middleburg Heights, Ohio, United States ABM of Ohio Full timeJob OverviewWe are seeking an Operations Support Specialist to join our team at ABM of Ohio.In this role, you will be responsible for providing support to our warehouse operations, including cleaning and maintaining the facility.Key Responsibilities:Provide operational support to the warehouse teamMaintain a clean and organized workspaceFollow proper...
-
Technical Support Specialist
5 days ago
Shaker Heights, Ohio, United States Cellular Technology Limited (CTL) Full timeCellular Technology Limited (CTL), a global biotechnology leader, is seeking a talented individual to join its Post-Sales Support Team. As a Technical Field Support Specialist, you will work closely with cross-functional teams to ensure customer satisfaction with our specialized instrumentation and systems.The successful candidate will have strong technical...
-
Radiology Imaging Specialist
4 weeks ago
Richmond Heights, Ohio, United States PRN Healthcare Full timePRN Healthcare, a leading healthcare staffing company, is seeking an experienced Radiology Imaging Specialist to join their team in Richmond Heights, Missouri. This 13-week travel assignment offers a unique opportunity for professionals to experience the region while providing exceptional patient care.About the AssignmentThe selected candidate will work as a...
-
Diagnostic Imaging Specialist
4 weeks ago
Richmond Heights, Ohio, United States AHS Staffing Full timeJob Opportunity for Diagnostic Imaging SpecialistAHS Staffing is recruiting a skilled Diagnostic Imaging Specialist for a 13-week travel assignment in Richmond Heights, Missouri.Assignment Details:Specialty: MRI TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeksWeekly Hours: 40 hours per weekShift: Nights (8 hours)Employment Type: Travel...
-
Call Center Operations Specialist
4 days ago
Richmond Heights, Ohio, United States RemX Full timePosition SummaryRemX is looking for a skilled Call Center Operations Specialist to support our customer service team. In this role, you will be responsible for providing exceptional customer service, resolving issues, and meeting sales targets.Primary Duties:Respond to customer inquiries via phone and emailResolve customer complaints and issuesMeet sales...
-
Administrative Support Specialist
5 days ago
Middleburg Heights, Ohio, United States Midland Credit Management Full timeJob Overview: We are hiring an experienced Administrative Support Specialist to support our legal and operations teams at Midland Credit Management. In this role, you will assist in various administrative tasks, including filing, data entry, and customer service.A successful candidate will have excellent communication and organizational skills, as well as...
-
Package Delivery Support Specialist
4 weeks ago
Parma Heights, Ohio, United States United Parcel Service Full timeJob OverviewWe are seeking a motivated and reliable Package Delivery Support Specialist to join our team. As a Driver Helper, you will ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be.