Support Specialist

4 days ago


Richmond Heights, Ohio, United States CBIZ Full time
Join Our Team
CBIZ is seeking a talented Support Specialist to join our team in the Cleveland area. This individual will be responsible for delivering exceptional customer experiences and satisfaction.

About Us
CBIZ is a leading company with a long history of growth and employee appreciation. We value a positive work environment and teamwork. As a member of our team, you will have the opportunity to contribute to and share in our continued success. The ideal candidate will be responsible for building relationships with internal and external customers and ensuring a seamless experience with our company and department. A key objective of this position is to ensure customer satisfaction, resolve inquiries efficiently, and facilitate smooth transactions.

Key Functions
• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with product information, pricing, availability, and order processing.
• Handle and resolve customer complaints and issues effectively, aiming for swift resolution while maintaining high customer satisfaction.
• Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
• Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
• Monitor and manage customer accounts, including processing returns, exchanges, and credits as needed.
• Provide product support and troubleshooting assistance to customers as required.
• Proactively identify opportunities to improve customer service processes and procedures.

Requirements
• High school diploma or equivalent required.
• Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to changing priorities and a fast-paced work environment.

Compensation and Benefits
The estimated salary range for this position is $50,000 - $60,000 per annum, depending on experience. CBIZ offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off. For immediate consideration, please submit your most current resume.

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