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Retail Operations Leader

2 months ago

Lewisville, Texas, United States Bridgestone America, Inc. Full time

Retail Operations Leader

Employee Type: Regular | Full-time

Location: Lewisville, TX

Team: Retail

Company Overview

Bridgestone Retail Operations, LLC is a leading employer in North America, with a workforce exceeding 22,000 individuals and a network of over 2,200 company-owned retail outlets. Our diverse store formats include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With substantial sales in tire and automotive services, Bridgestone Retail Operations offers a robust platform for career advancement.

Job Overview

We are excited to offer a Sign-On Bonus of $3,000 for new hires. The Retail Operations Leader is accountable for the comprehensive management of store functions, which encompasses selecting, mentoring, and developing team members, alongside overseeing merchandising, marketing, and promotional strategies.

Key Responsibilities

  • Deliver exceptional customer service
  • Drive sales initiatives and promotional activities
  • Enhance customer satisfaction and loyalty
  • Achieve results for team members, customers, and the organization
  • Understand competitive landscape and alternative sourcing options
  • Manage payroll, budgets, and store performance objectives
  • Maintain accurate records and financial documentation
  • Schedule and allocate staff based on skill sets
  • Participate in ongoing training to remain current with industry advancements
  • Follow up with customers to gather feedback and ensure satisfaction
  • Perform additional duties as assigned

Preferred Qualifications

Possession of a 2-year college degree or equivalent experience is preferred.

Required Qualifications

  • High School Diploma or equivalent
  • Proven track record in retail sales management
  • Effective problem-solving skills related to customer issues
  • Aptitude for managing inventory, scheduling orders, and merchandising displays
  • Ability to assist customers with sales and address complaints to foster retention
  • Strong communication skills with both teammates and customers
  • Negotiation and conflict resolution capabilities
  • Valid driver's license and ability to operate both customer and company vehicles
  • Completion of all mandatory training and educational modules for this role

Note: The Sign-On Bonus is applicable to new team members only.

Employee Type: Regular | Full-time