Guest Services Representative

2 weeks ago


Beverly, Massachusetts, United States Endicott College Full time
Position Overview

The Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for all visitors. This position involves greeting and registering guests, delivering prompt and courteous service, and finalizing guest accounts at the end of their stay to uphold the establishment's high standards of excellence.

Work Schedule

The work hours are variable and may change weekly. Typical shifts include:

  • 7 AM - 3 PM
  • 3 PM - 11 PM
  • 9 AM - 5 PM
  • Occasional overnight shifts from 11 PM - 7 AM (only when coverage is needed).

Flexibility is essential, as the ideal candidate should be able to cover various shifts as required.

Key Responsibilities

The primary duties of the Front Desk Agent include:

  • Greeting guests with a friendly demeanor and registering them efficiently.
  • Providing excellent customer service to both internal and external clients with patience and diplomacy.
  • Managing multiple tasks, including phone calls and guest assistance, simultaneously.
  • Monitoring and identifying signs of emergency situations.
  • Utilizing a moderately complex computer system for accurate information input.
Qualifications

Applicants should meet the following criteria:

  • A combination of education, training, or experience equivalent to a college degree.
  • A high school diploma is mandatory; a college degree is preferred.
  • Basic mathematical skills and proficiency in using a calculator for complex calculations.
  • Strong communication skills in English, both written and verbal.
  • Ability to stand for extended periods and perform essential job functions consistently.

We look forward to considering candidates who are dedicated to providing exceptional service and are adaptable to the dynamic nature of the hospitality environment.



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