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Guest Services Supervisor

2 months ago

Beverly, Massachusetts, United States Gold's Gym Full time

Position Overview: Front Desk Manager at Gold's Gym SoCal

Are you enthusiastic about fitness and dedicated to making a positive impact on people's lives? This role could be an excellent fit for you.

Gold's Gym SoCal is experiencing significant growth, and we are in search of a Front Desk Manager to enhance our team. In this pivotal position, you will be instrumental in delivering exceptional service to our members, leveraging your comprehensive understanding of our offerings.

Employee Benefits:

  • Engage in a vibrant workplace with supportive colleagues
  • Comprehensive benefits package, including retirement plans and supplemental insurance options
  • Complimentary gym memberships and exclusive discounts
  • Pathways for professional advancement within the organization

What Sets Us Apart:

  • Commitment to our members' achievements and aspirations
  • Integrity that nurtures enduring relationships
  • Passion for the communities we serve
  • Pride in our identity and work
  • Ongoing leadership development opportunities
  • Dedication to excellence in every aspect
  • We are more than a fitness center; we are a family

Ideal Candidates Will:

  • Exhibit a positive, energetic, and sociable demeanor
  • Be passionate about delivering outstanding service to our members
  • Thrive in a fast-paced, goal-driven environment
  • Possess experience in the fitness sector (preferred)
  • Demonstrate a willingness to learn and grow continuously

Key Responsibilities:

Management and Leadership Duties:

  • Ensure compliance with operational guidelines and protocols
  • Recruit, train, and oversee the operations team
  • Serve as a liaison with the Corporate Customer Care Department
  • Manage financial transactions and uphold cleanliness standards
  • Assist in member retention strategies and conflict resolution
  • Oversee payroll and staffing logistics
  • Enforce club regulations and policies
  • Address membership inquiries and provide exceptional hospitality
  • Conduct performance evaluations and mentor staff

Essential Qualifications:

  • Strong analytical and business judgment capabilities
  • Excellent communication and delegation skills
  • Effective planning, organizational, and listening abilities
  • Desire for personal growth and development
  • Ability to optimize operations through resource management
  • Strong leadership, motivational, and team-building skills
  • A college degree and CPR Certification are preferred

This position may require the ability to lift up to 25 lbs, maintain a professional appearance, and stand for extended periods.

If you believe you possess the qualities to contribute to our legacy, we invite you to consider this opportunity. We look forward to welcoming you to the Gold's Gym SoCal family.

Become part of a storied organization that has transformed into a global fitness brand, renowned for its legendary status. Gold's Gym is recognized worldwide, with a culture grounded in humility, reliability, and an entrepreneurial spirit. We value collaboration, creativity, and enthusiasm as we strive for success.