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Guest Services Coordinator

2 months ago

Beverly, Massachusetts, United States Endicott College Full time
Position Overview

Join our dynamic team at Endicott College, where we value our employees as integral members of our vibrant campus community. As a Guest Services Coordinator, you will play a crucial role in ensuring a welcoming atmosphere for all visitors.

Key Responsibilities

Your primary duties will include:

  • Welcoming and registering guests with a friendly demeanor.
  • Providing prompt and courteous assistance to enhance guest experiences.
  • Finalizing guest accounts upon their departure, ensuring adherence to our high standards of service.
Work Schedule

The work hours are flexible and will vary weekly. Typical shifts may include:

  • Morning: 7am-3pm
  • Afternoon: 3pm-11pm
  • Daytime: 9am-5pm
  • Overnight: 11pm-7am (as needed)

We seek a candidate who is adaptable and willing to cover various shifts as required.

Essential Skills

Successful candidates will possess:

  • Strong mathematical abilities and proficiency with calculators for accurate calculations.
  • Excellent interpersonal skills to interact effectively with both internal and external customers.
  • The capability to stand for extended periods while performing essential job functions.
  • Effective communication skills in English, both written and verbal.
  • Proficiency in using a moderately complex computer system for data entry.
  • The ability to recognize and respond to emergency situations.
  • Multitasking skills to manage phone calls while assisting guests.
Qualifications

To be considered for this role, candidates should have:

  • A combination of education, training, or experience equivalent to a college degree.
  • A high school diploma is mandatory; a college degree is preferred.

We look forward to welcoming a new member to our team who is committed to providing exceptional service and enhancing the guest experience at Endicott College.