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Guest Services Supervisor

2 months ago

Beverly, Massachusetts, United States Gold's Gym Full time

Position Overview: Front Desk Manager at Gold's Gym SoCal

Are you enthusiastic about fitness and dedicated to enhancing the lives of others? This role may be an excellent fit for you.

Gold's Gym SoCal is expanding, and we are in search of a Front Desk Manager to become an integral part of our organization. In this position, you will be essential in delivering exceptional service to our members, leveraging your comprehensive understanding of our offerings and programs.

Employee Benefits:

  • Engage in a vibrant workplace with a supportive team
  • Comprehensive benefits package, including retirement plans and supplemental insurance options
  • Complimentary gym memberships and exclusive discounts
  • Career advancement opportunities within the organization

What Sets Us Apart:

  • Commitment to our members' achievements and aspirations
  • Integrity that cultivates enduring relationships
  • Passion for the communities we serve
  • Pride in our identity and work
  • Ongoing leadership development initiatives
  • Dedication to excellence in every aspect
  • We are more than a fitness center; we are a family

Ideal Candidates Will:

  • Exhibit a positive, energetic, and sociable demeanor
  • Be committed to delivering outstanding service to our members
  • Excel in a fast-paced, goal-driven environment
  • Possess experience in the fitness sector (preferred)
  • Demonstrate a willingness to learn and grow continuously

Key Responsibilities:

Management and Leadership Duties:

  • Ensure compliance with operational policies and procedures
  • Recruit, train, and oversee the operations team
  • Act as a liaison with the Corporate Customer Care Department
  • Manage cash handling and maintain cleanliness standards
  • Assist in member retention and address concerns
  • Oversee payroll and staffing needs
  • Enforce club policies and regulations
  • Handle membership inquiries and provide excellent hospitality
  • Conduct performance evaluations and offer guidance to team members

Essential Qualifications:

  • Strong analytical and business judgment capabilities
  • Excellent communication and delegation skills
  • Effective planning, organization, and listening abilities
  • Desire for personal growth and development
  • Ability to enhance overall operations through resource management
  • Strong leadership, motivational, and team-building skills
  • Preferably possess a college degree and CPR Certification

This position may require lifting up to 25 lbs, standing for extended periods, and maintaining a professional appearance.

If you believe you possess the qualities to contribute to our legacy, we welcome your application. Become part of a company with a rich history that has transformed into a global fitness brand renowned for its legendary status. Gold's Gym is recognized worldwide, with a culture grounded in humility, reliability, and an entrepreneurial spirit. We value collaboration, creativity, and enthusiasm on our path to success.