Luxury Turndown Service Associate

1 week ago


Beverly, Massachusetts, United States Viceroy Hotel Group Full time

Position Title: Turndown Attendant (Part-Time)

Job Category: Housekeeping

Overview:

At Viceroy Hotel Group, we pride ourselves on delivering unparalleled luxury and exceptional experiences. Our property is a serene retreat, perfectly located near vibrant attractions, offering a unique blend of elegance and privacy.

Role Summary:

The Turndown Attendant plays a crucial role in maintaining the high standards of cleanliness and service expected at our esteemed hotel. Reporting to the Housekeeping Management team, you will be responsible for providing turndown services and ensuring guest rooms are impeccably maintained.

Key Responsibilities:

  • Deliver turndown service to designated guest rooms, ensuring all standards of cleanliness are met.
  • Address maintenance issues and respond to guest requests or concerns promptly.
  • Safeguard the confidentiality and security of all guest accommodations.
  • Maintain thorough knowledge of departmental policies and procedures, ensuring compliance at all times.
  • Foster positive guest relations by anticipating needs and providing timely responses.
  • Stay informed about hotel services, local attractions, and activities to assist guests effectively.
  • Ensure cleanliness and organization of assigned work areas.
  • Transport necessary supplies and amenities to guest rooms efficiently.
  • Perform detailed cleaning tasks, including changing linens and replenishing bathroom supplies.
  • Adjust room settings, including lighting and temperature, to enhance guest comfort.

Qualifications:

Skills and Knowledge:

  • Ability to work collaboratively and motivate team members.
  • Commitment to maintaining guest confidentiality and hotel standards.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

  • Capability to walk, stand, and move with agility.
  • Ability to lift items up to 25 lbs occasionally.
  • Proficient in tasks requiring bending, stooping, and stretching.

Education and Experience:

High school diploma or equivalent preferred. Previous experience in a similar role within a luxury hotel environment is advantageous.

Grooming Standards:

All staff members are expected to maintain a polished and professional appearance.

Equal Opportunity Employer:

Viceroy Hotel Group is committed to diversity and inclusion in the workplace.



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