Customer Service Representative
2 weeks ago
The Call Center Operator is primarily tasked with overseeing the daily functions of a 24/7 computerized call center.
Key Responsibilities
- Provide information and direction for incoming calls.
- Manage codes and alarms effectively.
- Record messages accurately in a database aligned with client information and customer directories.
Proficiency in English is essential to perform the core duties of this role.
Technical Skills
Familiarity with standard office equipment, including calculators, fax machines, photocopiers, and personal computers is required. Competence in software applications such as MS Windows, Excel, Access, Word, PowerPoint, and email is necessary.
Computer Skills
Candidates must demonstrate strong Windows computer skills, including proficient keyboarding and mouse usage for various functions such as selecting items, navigating menus, and managing files.
Additional Duties
Other responsibilities may be assigned as needed. Adherence to organizational policies, procedures, and applicable laws is mandatory, along with a commitment to the mission and quality standards of Palomar Health.
Qualifications
Minimum Education: High School Diploma or equivalent combination of education and experience.
Preferred Education: Not Applicable
Minimum Experience: 2 years of PBX experience.
Preferred Experience: 3 years of PBX experience.
Palomar Health is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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