Senior Manager, Customer Account Management
3 days ago
Key Responsibilities:
- Manage customer account setup, order processing, and customer access to products
- Implement discount plans and handle customer inquiries and problem resolution
- Maintain and issue confidential customer information, such as passwords and system access
- Ensure customer services are completed accurately and on-time, adhering to strict service level objectives
- Provide support to other STN service centers in Tokyo, Japan and Karlsruhe, Germany
Requirements:
- Proven experience in customer account management and sales operations
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Experience with SAP ECC and customer master data management
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and collaborative work environment
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