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Surveillance Operations Specialist

2 months ago

Hazel Crest, Illinois, United States Wind Creek Chicago Full time
Job Overview

The Surveillance Agent II plays a critical role in ensuring the integrity of our gaming operations. As a key member of the Surveillance Department, you will be responsible for observing, documenting, and reporting activities associated with gaming operations, adherence to regulatory requirements, and following approved surveillance department procedures.

Key Responsibilities
  • Conduct surveillance activities in accordance with department procedures and regulatory requirements
  • Train in all aspects of surveillance and casino topics, including camera and equipment utilization, cheating methods and detection techniques, game protection, and casino department procedures
  • Utilize surveillance cameras, equipment, and software to identify, record, document, and report suspicious behavior or illegal activity
  • Monitor regulatory or procedural violations and report them to department management
  • Actively monitor and report daily casino and property activity
  • Ensure the security of designated areas and maintain the confidentiality of relevant information
  • Report technical issues, suspicious behavior, security and safety risks, illegal activity, improprieties, and violations to department management
  • Assist with investigations as directed by department management
Requirements
  • High School diploma or GED required; currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Must be twenty-one (21) years of age or older
  • One (1) year of casino surveillance experience or directly related field required
  • Six (6) months of previous supervisory experience preferred
  • Intermediate computer skills with Microsoft Word and report writing required
  • Demonstrated ability to communicate effectively both verbally and in writing
  • High level of maturity with the ability to self-manage
  • Willing to work odd and irregular hours, including night and weekend schedules, and hours subject to change at any time with minimal notice
  • Valid and current State Driver's License and an insurable driving record required for driving company vehicles
  • Occupational License (or ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board required