Cage and Player Services Lead Representative

1 week ago


Hazel Crest, Illinois, United States Wind Creek Chicago Full time

Job Overview:

The Cage and Player Services Lead Representative plays a critical role in ensuring the smooth operation of Player Services, including Cage Cashiering, Credit, and Players Club. This individual assists the Player Services Supervisor(s) in managing day-to-day operations, providing exceptional customer service, and adhering to departmental SOPs and compliance regulations.


Purpose:

At Wind Creek Chicago, we strive to create an engaging and welcoming environment for our guests. Our team members are passionate about delivering exceptional guest experiences, and we're looking for a talented Lead Representative to join our team.


Key Responsibilities:

  • Assist the Supervisor(s) with day-to-day operations to ensure seamless customer service
  • Provide supervisory approvals in the absence of the supervisor on duty
  • Maintain a thorough understanding of Direct Mail offers, redemption processes, and promotions
  • Ensure adherence to departmental SOPs and compliance regulations
  • Act as a liaison between guests and management on guest and team member concerns
  • Authorize comps for guests as designated by management
  • Aid supervisors in ensuring excellent guest service from team members
  • Aid supervisors in monitoring team member morale and departmental cleanliness
  • Aid supervisors in new and ongoing training of Player Services Representatives
  • Proactively provide recommendations for improvement

Requirements:

  • High School diploma or GED required; or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
  • Must be twenty-one (21) years of age or older
  • Hospitality or customer service/guest service industry experience preferred
  • One (1) year of cash handling experience required
  • Proficient in math and color perception; skills test will be administered, and candidate must achieve at least 70% skills pass rate required
  • Knowledge of currency counter operation preferred
  • Must be able to use a computer and associated components (printers)
  • Must have excellent customer service skills
  • Must be professional and articulate in presenting promotional material to guests
  • Must be mature, able to keep confidentiality, assume responsibility, and have excellent guest service skills
  • Understand the goals and objectives of the gaming facility
  • Must keep professional appearance and adhere to established dress code at all times
  • Must pass an interview panel (guest service audition) on communication skills, guest services skills, and demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
  • Excellent oral and written English communication skills
  • Willing and able to work various hours and shifts, including nights, weekends, and holidays
  • Willing to travel and take part in training as recommended or required
  • Must be able to lift, push, pull, and maneuver a minimum of fifty (50) pounds
  • Must be able to walk or stand for 100% of assigned shift
  • Must have an Occupational License (or the ability to obtain and keep a license) per the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Apply online at http://www.windcreekhospitality.com/Careers. For internal employees, please send your Internal Job Posting Form to your property's Human Resources office.



  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job Overview:The Cage & Player Services Lead Representative plays a pivotal role in the administration and management of the day-to-day operations of Player Services (Cage Cashiering, Credit, & Players Club). This individual assists the Player Services Supervisor(s) in ensuring that there is no lapse in customer service during their absence and that...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job OverviewThe Cage & Player Services Lead Representative plays a vital role in ensuring the smooth operation of Player Services, providing exceptional customer service, and maintaining compliance with departmental SOPs and regulations.Purpose and Value SystemAt Wind Creek Chicago, we strive to create an engaging and entertaining experience for our guests....


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job OverviewThe Cage & Player Services Shift Manager plays a pivotal role in overseeing the day-to-day operations of the Player Services department, ensuring that all team members adhere to departmental SOPs, guest service standards, and compliance regulations.PurposeAt Wind Creek Chicago, we strive to create an exceptional guest experience, providing an...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job Overview:The Cage & Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department, ensuring that all team members adhere to departmental SOPs, guest service standards, and compliance regulations.Purpose:Our genuine engagement and positive energy provide guests with an escape from their routine into our...


  • Hazel Crest, Illinois, United States Wind Creek Chicago Full time

    Job Overview:The Cage & Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department, ensuring that all team members adhere to departmental SOPs, guest service standards, and compliance regulations.Purpose:Our organization's mission is to provide an exceptional gaming experience for our guests, fostering a...


  • Hazel Crest, Illinois, United States Curtis Monday - State Farm Agent Full time

    Job SummaryCurtis Monday - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and driving business...


  • Hazel Crest, Illinois, United States Curtis Monday - State Farm Agent Full time

    Job SummaryCurtis Monday - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and helping them achieve their insurance...


  • Hazel Crest, Illinois, United States Curtis Monday - State Farm Agent Full time

    Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and driving sales...


  • Hazel Crest, Illinois, United States Curtis Monday - State Farm Agent Full time

    Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and ensuring their needs are...


  • Hazel Crest, Illinois, United States Lift Solutions Holdings, LLC Full time

    **Job Summary**Lift Solutions Holdings, LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Develop in-depth knowledge of...


  • Hazel Crest, Illinois, United States Curtis Monday - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual who enjoys working with the public? Do you have a passion for marketing products and services based on customer needs? If so, we may have the perfect opportunity for you as a Customer Relations Representative with Curtis Monday - State Farm Agent.Key ResponsibilitiesEstablish and maintain strong customer...


  • Hazel Crest, Illinois, United States Mi Jack Full time

    **Job Summary**At Mi Jack, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.**Key Responsibilities:**Facilitate parts orders and requests, including...


  • Hazel Crest, Illinois, United States Curtis Monday - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.ResponsibilitiesEstablish and maintain customer...


  • Hazel Crest, Illinois, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our center, you will be responsible for providing exceptional customer service to donors, ensuring a safe and efficient pheresis process, and maintaining a clean and organized work environment.Key ResponsibilitiesDonor...


  • Hazel Crest, Illinois, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to donors, ensuring a positive and safe experience for all individuals who visit our center.Key ResponsibilitiesPrepare the autopheresis...


  • Hazel Crest, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a seamless experience for our patients.Key ResponsibilitiesPatient Services: Provide high-quality service to...


  • Hazel Crest, Illinois, United States BrandSafway Full time

    {"title": "Territory Sales Representative", "description": "About the RoleBrandSafway is seeking a Territory Sales Representative to join our East Hazel Crest, IL branch. As a key member of our sales team, you will be responsible for developing new customers, identifying and pursuing valuable leads, and servicing our current client base.Key...


  • Hazel Crest, Illinois, United States Curtis Monday - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused approach to educate customers about insurance...


  • Hazel Crest, Illinois, United States Curtis Monday - State Farm Agent Full time

    Join Our Team as a Customer-Focused Insurance ProfessionalWe are seeking a highly motivated and customer-oriented individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Key...


  • Crest Hill, Illinois, United States Americold Full time

    Americold Churnovic Lane Job DescriptionWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at Americold. As a key member of our customer service team, you will be responsible for:Key Responsibilities:Responding to customer inquiries and complaints in a timely and professional...