Food and Beverage Supervisor
12 hours ago
Job Overview:
The Food and Beverage Supervisor is responsible for leading a team of restaurant and beverage personnel to achieve maximum operating results, revenue enhancements, and cost control. They ensure that guests' service needs are identified and implement programs to provide excellent guest service. The supervisor provides leadership and direction for assigned employees and supports all Casino initiatives throughout the property.
Purpose:
Our team's genuine engagement and positive energy provide guests with an escape from their routine into our exciting fantasy world of fun, chance, and possibility. We strive to create a sense of belonging and importance for everyone.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customers. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Assists in implementing programs to improve operations, customer interaction, and cost control.
- Develops and implements customer service training programs as needed.
- Assists in developing and administering controls for all phases of assigned outlets economically and profitably.
- Helps implement cost control procedures and standards of performance.
- Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties.
- Works with manual and automated systems and assists in developing or implementing procedures, formats, budgets, testing, training, and documentation.
- Acts immediately on all customer complaints and takes corrective action as needed.
- Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions, and release of personnel.
- Continually seeks new methods and programs to promote the restaurant/beverage areas and the property as a whole.
- Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments, and scheduled entertainment from disseminated pre-shift information.
- Assumes special projects as needed at the direction of the immediate supervisor.
- Ensures that interim and annual performance evaluations are completed on time and files maintained.
- Ensures sufficient inventories are maintained to meet the needs of the operation.
- Other duties & responsibilities as assigned.
Job Requirements:
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.
- Associate's Degree in Related field– required.
- OR Two (2) years' Food and/or Beverage Supervisory experience– required.
- OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department– required.
- OR Two (2) years' experience in the hiring position's Department– required.
- Must be twenty-one (21) years of age or older.
- Experience in multi-shift, complex organizations; Problem solving and decision-making ability.
- Must have extensive knowledge of food products and service techniques.
- Must be familiar with financial data and cost control techniques.
- Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.
- Excellent verbal and written communication skills.
- Ability to coordinate multiple tasks at once with minimal direction.
- Ability to compile, compute, and analyze pertinent data needed for reports.
- Ability to work with computer-based time and attendance, and/or client-booking systems, as well as the Micros Point of Sale system.
- Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team.
- Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment.
- Ability to adequately and successfully perform all aspects of this position.
- Must possess a high level of maturity, dependability, and punctuality.
- Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats.
- Must successfully pass a job interview, including a guest service audition.
- Must successfully complete Responsible Vendor Alcoholic Beverage Service and BASSET training.
- Must successfully complete ServeSafe Sanitation training.
- Willing to work odd and irregular hours.
- Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas.
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
- Willing to travel and participate in training as recommended or required.
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.
Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.
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