Surveillance Operations Specialist

4 weeks ago


Hazel Crest, Illinois, United States Wind Creek Chicago Full time
Job Overview:

The Surveillance Agent II plays a critical role in ensuring the integrity of our gaming operations by observing, documenting, and reporting suspicious activities, regulatory violations, and other security-related incidents. This position requires a high level of maturity, effective communication skills, and the ability to work independently with minimal supervision.

Purpose and Value System:

At Wind Creek Chicago, we strive to create a welcoming and inclusive environment for our guests. Our purpose is to provide an escape from the routine, where everyone feels a sense of belonging and importance. Our value system is built on enthusiasm, commitment, and a focus on customer satisfaction.

Duties and Responsibilities:
  • Conduct surveillance activities in accordance with department procedures and regulatory requirements.
  • Train and develop surveillance staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Monitor and report on suspicious activities, regulatory violations, and other security-related incidents.
  • Assist in the maintenance of surveillance equipment and report any technical issues to the department management.
  • Supervise and coordinate the activities of the Surveillance Department, including staffing levels, scheduling, and training.
  • Perform other duties as assigned or directed by the department management.
Requirements:
  • High School diploma or GED required.
  • Must be twenty-one (21) years of age or older.
  • One (1) year of casino surveillance experience or directly related field required.
  • Six (6) months of previous supervisory experience preferred.
  • Intermediate computer skills with Microsoft Word and report writing required.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Must possess a high level of maturity with the ability to self-manage.
  • Willing to work odd and irregular hours, including night and weekend schedules.
  • Valid and current State Driver's License and an insurable driving record required.
  • Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act required.


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