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Director of Customer Experience

2 months ago

Irvine, California, United States Motion Recruitment Full time

A rapidly expanding industrial safety technology company is seeking a seasoned professional to lead their Customer Success team.

This individual will be responsible for overseeing a team, managing client relationships, and developing innovative strategies to enhance client satisfaction.

Key Responsibilities:

  • Lead a high-performing Customer Success team
  • Develop and implement customer-centric strategies
  • Manage client relationships and ensure exceptional service
  • Collaborate with cross-functional teams to drive business growth

Requirements:

  • 5+ years of experience in customer-facing roles
  • 2+ years of team management experience
  • Proven track record of driving customer satisfaction and retention
  • Strong communication and interpersonal skills

Preferred Qualifications:

  • Experience working in the industrial safety or B2B space
  • Knowledge of AI/ML software and its applications

What We Offer:

  • Competitive salary and equity package
  • Comprehensive benefits, including medical, dental, and vision insurance
  • 401(K) plan and PTO

Eligibility:

  • Must be currently authorized to work in the United States on a full-time basis

About Motion Recruitment:

  • We are a leading recruitment agency specializing in industrial and manufacturing roles