Senior Director of Customer Engagement and Training

4 weeks ago


Irvine, California, United States AbbVie Full time

Job Description:

The Associate Director – Customer Engagement and Training will be responsible for developing and executing customer education and training programs for AbbVie's BOTOX SMD product. This role will work closely with the brand team, sales force, and external vendors to create innovative and best-in-class education initiatives that drive product utilization and sales. The successful candidate will have experience in marketing, physician education, and sales training, as well as strong communication and analytical skills.

Main Responsibilities:

• Develop and execute customer education and training programs, including online education, training tools, and resources.

• Manage multiple training platforms and create annual strategic education marketing plans that align with brand team and sales objectives.

• Develop effective working relationships with sales force, key physicians, and brand teams, and stay up-to-date on product knowledge and industry trends.

Requirements:

• Minimum 5 years of combined marketing, physician education, and sales training experience.

• Strong creative and conceptual thinking skills, as well as financial/budgetary experience.

• Ability to drive change management and collaborate with internal teams to optimize customer experience.

Education:

• Bachelor's degree from an accredited institution required; Master's degree from an accredited institution preferred.

About AbbVie:

AbbVie is a global biopharmaceutical company that discovers and delivers innovative medicines and solutions that solve serious health issues. We are committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. This job is eligible to participate in our short-term and long-term incentive programs. AbbVie is an equal opportunity employer and is committed to creating a workplace that is inclusive and respectful of all employees. We are proud to be a part of the AbbVie team and look forward to hearing from you.



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