Experience Manager

2 months ago

Irvine, California, United States BSH Home Appliances Group Full time
Job Description

Job Summary

The Experience Manager will oversee all aspects of the Design Center, ensuring a seamless and engaging experience for customers, trade professionals, and internal stakeholders. This role requires a strong understanding of the appliance industry, excellent communication skills, and the ability to manage multiple priorities.

Key Responsibilities

  • Manage the Design Center team, including Kitchen & Design Center Specialists, Culinary Team, and Administrative Assistant/Receptionist.
  • Develop and execute trade marketing programs to drive awareness and conversion.
  • Collaborate with regional sales teams and dealer network to achieve sales goals.
  • Manage the Design Center budget and ensure best-in-class hospitality service.
  • Develop and maintain relationships with designers, architects, builders, and developers.
  • Oversee hosted meetings and receptions for professional trade organizations.
  • Attend trade events to build relationships with local and regional trade organizations.
  • Answer public inquiries generated by the brand websites.
  • Consult with Corporate managers on national-level events, meetings, or programs.
  • Source and negotiate program vendors.
  • Interface with executive management for reporting and planning purposes.
  • Supervise EDC Sales Consultants in scheduling appointments, tracking, and converting leads.
  • Manage EDC expense reporting and budgets.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • 5-7 years of experience in a managerial role, with 3-5 years in marketing and/or sales.
  • 5-7 years of experience in a showroom setting or office management.
  • Ability to manage a multi-million dollar budget.
  • Knowledge of kitchen appliances and ability to demo products effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in Microsoft Office products.
  • Travel percentage: 10%.

Benefits

  • Medical, dental, vision, life insurance, short and long-term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA.
  • Eligible to participate in the 401(k) plan with a 100% employer match on the first 4% of compensation contributed by employees.
  • Annual employer-funded profit-sharing dependent on company profitability.
  • Opportunities for employees to participate in a company-sponsored Wellness plan and earn lower medical care premiums.
  • 2 weeks of paid vacation for all non-temporary status new hires below Director level positions.
  • Unlimited paid vacation for all Director and above level positions.
  • The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave.
  • 40 hours of paid personal leave.
  • 12 days of paid holidays per year.
  • Employee, friends, and family discount program for company products.
  • BSH provides ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positions.

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