Customer Service Representative

4 days ago


Grand Junction, Colorado, United States SilverWave Inc Full time

We are seeking a skilled professional to join SilverWave Inc as a Customer Service Representative for our After Sales Service team. This is a direct employment opportunity with our client, and we are committed to finding the right candidate for this role.

Your Profile:

  • Successfully completed training in a commercial profession, such as business administration or a related field.
  • Professional experience in the field of After Sales or Technical Support is highly advantageous.
  • Proficiency in MS Office and SAP R/3 is required.
  • Strong customer orientation, effective communication skills, and the ability to work independently and as part of a team are essential.
  • Good written and verbal communication skills in German are required, and knowledge of English is advantageous.

Your Tasks:

  • Direct communication and contact with customers regarding order-related topics.
  • Achieving high customer satisfaction through targeted service and consultation quality.
  • Complete and independent processing and invoicing of orders in the ERP system SAP R/3.
  • Independent preparation of offers for maintenance and service orders.
  • Data maintenance, customer and order management, and other related tasks.


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