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Customer Service Representative

2 months ago


Grand Junction, Colorado, United States The Auto Club Group Full time
About the Role

The Auto Club Group is seeking a highly skilled and customer-focused Customer Service Representative to join our team in a Branch Office setting. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our products and services, and contributing to the growth and success of our organization.

Key Responsibilities
  • Provide customer service to members in-person and over the phone, responding to inquiries and resolving issues in a timely and professional manner.
  • Promote and sell our products and services, including insurance, travel, and membership offerings.
  • Process transactions, including taking payments and processing remittances.
  • Generate leads and referrals to drive business growth and revenue.
  • Work effectively in a team environment, collaborating with colleagues to achieve shared goals and objectives.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to customers.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a retail or sales environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Basic mathematical calculations and data entry skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

The Auto Club Group offers a competitive hourly wage, comprehensive benefits package, and opportunities for professional growth and development. As a valued member of our team, you will have access to ongoing training and education, as well as opportunities to advance your career within our organization.

Why Join Our Team?

The Auto Club Group is a leading provider of membership, travel, insurance, and financial services, with a rich history of innovation and customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional customer experiences. Join us and be part of a dynamic and growing organization that is committed to making a positive impact in the lives of our members and customers.