Customer Service Representative

6 days ago


Grand Junction, Colorado, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused Bakery Sales Associate to join our team at Kroger. As a key member of our bakery team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our bakery products meet the highest standards of quality.

Key Responsibilities
  • Customer Service: Model Customer 1st behavior and deliver excellent customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Bakery Operations: Maintain awareness of sales and anticipate production needs to ensure that our bakery products are always available and of the highest quality.
  • Inventory Management: Stock product, maintain full display cases, and evaluate and verify bakery product quality to ensure that it meets our company standards.
  • Store Maintenance: Perform department housekeeping, answer telephones, take cake orders, and promote and follow company initiatives to ensure that our store is always clean and well-maintained.
  • Cash Handling: Perform cashier functions, including handling cash, credit card transactions, and operating a point-of-sale system.
  • Teamwork: Work collaboratively with other associates to achieve sales goals, maintain a positive and productive work environment, and support the overall success of our store.
Requirements
  • Education: High school diploma or general education degree (GED); or combination of relevant education and experience.
  • Experience: Minimum 1 year of retail experience, preferably in a bakery or customer service role.
  • Skills: Ability to work within set time frames, familiarity with bakery terms and processes, ability to organize and prioritize tasks, and ability to work weekends and overtime as needed.
About Us

Kroger is a leading retailer with a rich history of innovation and a commitment to feeding the human spirit. We are proud to offer a comprehensive benefits package, including health and wellness benefits, financial benefits, and growth and development opportunities to our associates.



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