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Desktop Support Specialist

2 months ago

Culver City, California, United States Topson Downs of California, LLC Full time
Job Summary

Topson Downs of California, LLC is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and networks.

Key Responsibilities
  • Technical Support: Provide first-line technical support to employees, troubleshooting and resolving technical issues related to desktops, laptops, printers, and mobile devices.
  • Hardware and Software Maintenance: Perform routine maintenance and repairs on computer hardware and software, including upgrades, installations, and troubleshooting.
  • Network Support: Assist with network-related issues, including connectivity problems, password resets, and network configuration.
  • Documentation and Tracking: Maintain accurate records of technical issues, resolutions, and follow-up actions, ensuring timely and effective communication with employees and management.
  • Collaboration and Communication: Work closely with internal departments to resolve technical issues, provide technical guidance, and communicate technical information to non-technical employees.
  • Problem-Solving and Analysis: Analyze complex technical issues, identify root causes, and develop effective solutions to resolve problems.
  • Training and Development: Assist with training and development programs for new employees, ensuring they have the necessary technical skills to perform their job duties.
Requirements
  • Minimum 3 years of experience in a Windows/MacOS environment, providing technical support and maintenance to desktops, laptops, and mobile devices.
  • Strong technical skills in hardware and software troubleshooting, maintenance, and repair.
  • Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical employees.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Knowledge of network protocols and operating systems, including Windows and MacOS.
  • Ability to work independently and as part of a team, with a strong commitment to customer satisfaction.