Customer Support Specialist
4 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at Dreamscape Learn. As a key member of our technical support team, you will be responsible for providing exceptional customer service, troubleshooting and resolving issues, and ensuring that all client support requests are acknowledged and addressed.
The ideal candidate will have a strong background in technical problem-solving, excellent communication skills, and the ability to translate technical documentation into clear and concise instructions. You will work closely with our internal teams and external partners to provide seamless support to our customers.
Key Responsibilities:
- Help Center ticket triage and escalation
- Knowledge base article creation and maintenance
- Direct front-line support and ticket resolution
- Travel to customer sites for site commissioning and support
Requirements:
- Strong history of technical problem-solving and troubleshooting
- Excellent communication and interpersonal skills
- Ability to translate technical documentation into clear instructions
- Strong organizational and time management skills
- Confident and self-directed individual with a positive attitude
What We Offer:
- Competitive salary and benefits package
- Employee Stock Option Plan (ESOP)
- Health, dental, and vision insurance
- Employee Assistance Program
- Unlimited PTO
About Dreamscape Learn:
Dreamscape Learn is a pioneer in immersive virtual reality entertainment and learning design. We are committed to cultivating an inclusive and diverse workplace and welcome applications from all eligible candidates.
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