HVAC Sales Counter Specialist

2 weeks ago


Saddle Brook, New Jersey, United States Johnstone Supply Full time
Position Overview:
As a Counter Sales Specialist at Johnstone Supply, you will play a crucial role in our customer service operations. Our company, a family-owned HVAC/R wholesale distributor, has been serving the industry since 1987, with multiple branch locations across the region.

Key Responsibilities:
  • Engage with customers to provide exceptional service and support, ensuring they feel valued and understood.
  • Recommend and order HVAC/R products, focusing on quality and customer needs.
  • Build and maintain strong, long-lasting relationships with clients through effective communication.
  • Address and resolve common technical issues, handle incoming sales inquiries, and manage customer complaints.
  • Stay informed about HVAC/R fundamentals and product offerings to assist customers effectively.
  • Process customer transactions accurately, including quotes, warranties, and order management.
  • Adhere to the established pricing structure to maintain profitability.

Qualifications:
  • A minimum of a high school diploma or GED is required.
  • A Technical Diploma in HVAC/R or two years of relevant work experience in the HVAC/R sector is necessary.
  • Experience in a wholesale environment, particularly in HVAC/R, is essential.
  • Front counter experience in customer service is required.
  • Strong customer orientation with the ability to effectively meet and service client needs.
  • Team-oriented mindset to achieve branch objectives.
  • Proficiency in business math, point of sale systems, and HVAC/R product research.
  • Excellent verbal and written communication skills for effective interaction with customers and team members.


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