Customer Experience Specialist
2 weeks ago
CarMax is seeking a Customer Experience Consultant to provide exceptional support for customers' car buying journey.
The role involves connecting with customers online and over the phone, guiding them through the sales process, and ensuring a smooth transition from online to in-store purchasing.
Key Responsibilities:
- Connect with inbound customers online and over the phone to understand their car purchase needs
- Guide customers through the sales process, from online to in-store purchasing
- Provide mentorship as skills expand and achieve sales targets
- Thrive in a high-energy sales environment and meet performance goals
- Open availability for shifts, including nights, weekends, and holidays
- Hybrid role with requirement for working on site one day per week
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
About CarMax
CarMax is an equal opportunity employer committed to diversity and inclusion.
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