Customer Experience Sales Specialist

2 weeks ago

Tempe, Arizona, United States The William Warren Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Sales Specialist. As a key member of our Customer Experience Center, you will be responsible for providing exceptional customer service and sales support to our guests.

Key Responsibilities
  • Provide seamless and high-quality customer experiences through active listening and solution-oriented approach.
  • Understand key facility differentiators and create value to optimize every conversion opportunity.
  • Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.
  • Interact with customers via telephone, email, online chat, or in person to provide support and information on assigned products or services.
  • Ensure that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Utilize knowledge of specific products, services, or other assigned areas of expertise to answer inquiries or forward to the appropriate staff.
  • Perform other related duties assigned.
What Makes this Opportunity Awesome
  • Competitive compensation package, including $18.00 per hour plus sales bonus and additional bonuses.
  • Opportunity to make a positive impact and help people by listening and understanding their challenges.
  • Chance to ease concerns and consult with guests to find optimal storage solutions that fit their needs.
  • Promote a team-first environment that values guest service and creating happiness.
  • Take the lead on team initiatives, learn new skills, build management capabilities, and take advantage of growth opportunities.
  • Contribute creatively to the organization's success by generating new and useful ideas.
About You
  • Preferred 1-2 years of experience in customer service/sales.
  • High School Diploma or equivalent required.
  • Some experience with the product or service to which the specialist will be assigned preferred.
  • Must be available on weekends.
  • A huge passion for guest service and sales.
  • The mentality that there are no spare customers, every experience is as valuable as the next.
  • A positive, outgoing personality.
  • An insatiable appetite to learn new things.
  • Strong accountability combined with strong work ethic and enthusiasm.
  • Able to answer a high volume of inbound phone calls and determining the needs of the caller.
  • Sales-oriented customer experience and ability to drive rentals.
  • Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.
  • Excellent communication skills, including active listening.
Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Additional Requirements
  • Training is for 2 weeks in person, Monday to Friday, 9am-6pm.
  • Schedule is 8pm-5am, Tuesday to Saturday.
Additional Perks for Eligible Employees
  • Medical, dental, and vision benefits.
  • 401(k) with matching contributions.
  • Paid Time Off (PTO).
  • Holiday perks.
  • Performance-based bonus.
  • Team-building events and activities.
  • Employee Assistance Program.
  • Pet insurance.

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