Guest Services Ambassador
2 weeks ago
We are seeking a highly skilled Guest Services Representative to join our team at Residence Inn Greenville. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide outstanding service to guests, responding to their needs and concerns in a timely and professional manner.
- Process payments and make necessary changes to guest accounts.
- Enter and update reservation information in our system.
- Collaborate with other departments to communicate information about room availability and status.
- Maintain the front desk area, ensuring it is clean, welcoming, and organized.
Why Choose Residence Inn Greenville?
- Competitive Salary: We recognize and reward our team members for their hard work and dedication.
- Exciting and Fun Work Environment: Our team is passionate about delivering exceptional guest experiences, and we believe you should enjoy coming to work every day.
- Top-Notch Training and Growth Opportunities: We invest in our employees' development, providing them with the skills and knowledge needed to excel in their careers.
- Nationwide hotel employee rates at select properties.
- Medical, Dental, and Vision coverage.
- Paid vacation time.
- 401k Retirement Plan.
Requirements:
- Preferred 1 year of customer service experience.
- Exceptional verbal and written communication skills.
- Ability to cultivate a productive team that embodies our values.
- Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Affirmative Action/EEO Statement:
Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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