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Customer Service Ambassador

2 months ago

Greenville, South Carolina, United States PIP, Inc. Full time

Job Summary

PIP, Inc. is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and maintaining a positive and professional image of our company.

Key Responsibilities:

  • Client Interaction: Greet clients in a courteous and professional manner, prepare invoices, and process orders in a timely and efficient manner.
  • Communication: Answer phone calls, direct calls appropriately, and handle routine questions and requests from clients.
  • Problem Resolution: Deal with client complaints and concerns, facilitating satisfactory resolution as quickly as possible.
  • Administrative Tasks: Maintain the front lobby area, file client originals, and perform other administrative duties as assigned.
  • Quality Control: Reject poor quality or incorrect jobs and notify management.

Requirements:

  • Experience: Minimum of one year in sales or customer service, preferably in the graphics arts industry.
  • Skills: Good communication skills, both in person and over the phone, literate with computers and new technology, and an aptitude for problem-solving and attention to detail.

Working Environment:

PIP, Inc. is a dynamic and fast-paced work environment that requires a high level of energy and enthusiasm. As a Customer Service Ambassador, you will be working in a team environment, interacting with clients and colleagues, and contributing to the success of our company.