Strategic Accounts Digital Integration Project Analyst

2 weeks ago

Germantown, Wisconsin, United States Airgas Full time
Job Description Summary:

The Digital Integration Project Analyst for Strategic Accounts is responsible for establishing the proper account structure and thoroughly documenting the order-to-cash workflow for all Strategic Account integrations. This role is a customer-facing position and will be directly involved with new Digital Integration opportunities as well as changes and corrections to existing solutions. The Digital Integration Project Analyst must understand complex customer needs and make recommended process changes to improve the order-to-cash workflow. Recommended solutions will align with the organization's strategic goals and deliver a positive customer experience.

Key Responsibilities:
  • Project Planning and Strategy:
  • Assemble preliminary reporting and documentation to collaborate with stakeholders to understand the project requirements and objectives
  • Analyze current order-to-cash structures and realign the account to properly support the integration solution
  • Analyze existing order-to-cash processes and structure the impacted customer data to properly support digital integration solution
  • Define project scope and deliverables
  • Identify potential challenges and develop mitigation strategies
  • Identify and partner with National & Regional Commercial teams where customers can be charged for manual billing processes as a result of not being able to be fully integrated
  • Digital Integration Management:
  • Effectively coordinate with cross-functional teams to implement necessary partnership strategies that support the integration solution
  • Research and document the PO and Invoice workflows and other unique processes to ensure a clear understanding of how to manage the customer and correct defects
  • Provide analysis and summarize the resolution of past due A/R prior to or as a result of an electronic solution
  • Aid in the review and resolution of issues related to eBusiness solutions and adoption of established business processes
  • Stakeholder Communication:
  • Serve as the primary point of contact for all stakeholders involved in the integration projects
  • Provide regular project updates to stakeholders, including progress reports, timelines, and key achievements
  • Facilitate effective communication between project teams, departments, and external parties
  • Documentation:
  • Prepare comprehensive documentation related to digital integration processes, workflows, and configurations
  • Provide ongoing support and guidance to users during and after the implementation phase
  • Other duties may be assigned
Required Qualifications and Competencies:
  • 3 + years of experience in project management, business process improvement, order to cash processes or a combination thereof
  • Preferred Project Management Certification or demonstrated experience with project management 3+ years
  • Superior organizational skills with ability to prioritize, multi-task and meet deadlines
  • Demonstrated experience with third party procurement arena, solution providers (SAP Ariba, Oracle Exchange, Oracle, Coupa, SAP (Open Catalog Interface or OCI), and technologies (cXML, XML, iDoc, xCBL, EDI)
  • Familiarity with basic eCommerce principles, technology and terminology
  • Demonstrated knowledge &/or direct experience with order-to-cash processes
  • Advanced skills using multiple software packages including but not limited to: Microsoft Office, with an emphasis on Excel, the Google Suite, prior experience with Google Sheets a plus, SAP/Business Warehouse
  • Self-motivated individual that can be resourceful in the solution resolution process
  • Demonstrated capacity to escalate issues appropriately, both within & outside the chain of command
  • Proven ability to be trusted with sensitive information

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