Strategic Accounts Digital Integration Project Specialist

1 week ago

Germantown, Wisconsin, United States Airgas Full time
Job Description

The Strategic Account Digital Integration Project Analyst plays a pivotal role in establishing the optimal account structure and meticulously documenting the order-to-cash workflow for all Strategic Account integrations. This customer-facing position involves direct involvement with new Digital Integration opportunities, as well as changes and corrections to existing solutions. The successful candidate must possess a deep understanding of complex customer needs and be able to make recommended process changes to enhance the order-to-cash workflow, aligning with the organization's strategic goals and delivering a positive customer experience.

Key Responsibilities
  • Project Planning and Strategy: Assemble preliminary reporting and documentation to collaborate with stakeholders to understand project requirements and objectives.
  • Analyze current order-to-cash structures and realign the account to properly support the integration solution.
  • Analyze existing order-to-cash processes and structure the impacted customer data to properly support digital integration solutions.
  • Define project scope and deliverables.
  • Identify potential challenges and develop mitigation strategies.
  • Partner with National & Regional Commercial teams to identify customers who can be charged for manual billing processes as a result of not being able to be fully integrated.
  • Digital Integration Management: Effectively coordinate with cross-functional teams to implement necessary partnership strategies that support the integration solution.
  • Research and document PO and Invoice workflows and other unique processes to ensure a clear understanding of how to manage the customer and correct defects.
  • Provide analysis and summarize the resolution of past due A/R prior to or as a result of an electronic solution.
  • Aid in the review and resolution of issues related to eBusiness solutions and adoption of established business processes.
  • Stakeholder Communication: Serve as the primary point of contact for all stakeholders involved in the integration projects.
  • Provide regular project updates to stakeholders, including progress reports, timelines, and key achievements.
  • Facilitate effective communication between project teams, departments, and external parties.
  • Documentation: Prepare comprehensive documentation related to digital integration processes, workflows, and configurations.
  • Provide ongoing support and guidance to users during and after the implementation phase.
Requirements
  • 3+ years of experience in project management, business process improvement, order to cash processes, or a combination thereof.
  • Preferred Project Management Certification or demonstrated experience with project management (3+ years).
  • Superior organizational skills with the ability to prioritize, multi-task, and meet deadlines.
  • Demonstrated experience with third-party procurement arena, solution providers (SAP Ariba, Oracle Exchange, Oracle, Coupa, SAP (Open Catalog Interface or OCI)), and technologies (cXML, XML, iDoc, xCBL, EDI).
  • Familiarity with basic eCommerce principles, technology, and terminology.
  • Demonstrated knowledge &/or direct experience with order-to-cash processes.
  • Advanced skills using multiple software packages, including but not limited to: Microsoft Office, with an emphasis on Excel, the Google Suite, prior experience with Google Sheets a plus, SAP/Business Warehouse.
  • A self-motivated individual that can be resourceful in the solution resolution process.
  • Demonstrated capacity to escalate issues appropriately, both within & outside the chain of command.
  • Proven ability to be trusted with sensitive information.

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