Senior Customer Service Specialist

1 week ago


San Antonio, Texas, United States University Health System Full time
Position Overview

The Senior Customer Service Specialist plays a crucial role in the healthcare sector by leveraging extensive knowledge of the STAR Kids and STAR PLUS programs. This position serves as a vital link between members and providers, ensuring clarity and understanding of benefits and services.

Key Responsibilities
  • Act as a liaison for members and providers, addressing inquiries and resolving issues effectively.
  • Provide comprehensive information regarding all facets of the Special Member Service.
  • Utilize expertise in STAR Kids and STAR PLUS programs to enhance member and provider experiences.
Qualifications

The ideal candidate will possess a deep understanding of healthcare services and demonstrate exceptional communication skills, ensuring that all interactions are handled with professionalism and care.



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