IT Support Specialist
4 weeks ago
Job Summary: Leidos is seeking an IT Desktop Engineer to support a federal agency's large, mission-critical 24/7/365 enterprise Service Desk. The position will be based in Rockville, MD 2-3 days per week with the remaining days telework.
Key Responsibilities:
- Assist daily operations of the service desk to resolve technical client support issues.
- Ensure all support requests are handled in a timely and professional manner, including VIP support.
- Provide imaging processes for Windows devices using Smart Deploy and Mac using Jamf Pro.
- Collaborate with a team of IT support professionals responsible for delivering outstanding customer service and technical support to users.
Requirements:
- Bachelor's degree from an accredited institute, preferably in Mathematics, Information Technology, Computer Science, Engineering, Business Administration, or Project Management.
- Minimum of four years' experience in troubleshooting end-user hardware and peripherals, operating systems, imaging, software applications, network connectivity, configuration, security compliance, Active Directory administration, and endpoint management.
- Ability to obtain Public Trust Clearance.
Preferred Qualifications:
- ITIL Foundation v4, CompTIA A+; Apple Certified MacOS Technician (ACMT) Certifications.
- Experience working with NIH systems or similar environments.
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