Desktop Support Specialist

4 days ago


Rockville, Minnesota, United States LCG Full time
Job Description

LCG is seeking an IT Desktop Support Specialist to join our team in Rockville, MD. As a member of our support team, you will provide technical assistance to on-site employees for a variety of IT-related issues.

Key Responsibilities
  • Provide end-user troubleshooting and support for client staff on desktop, laptop, applications, and operations.
  • Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation.
  • Set up and distribute cellular devices, including activate, suspend, and update.
  • Provide support to users who report in person to the client "eSource Room," by telephone, or through a desk-side visit.
  • MS Teams and Zoom technical troubleshooting/support.
  • Provide one-on-one telephone and desk-side assistance to end-users on the standard core applications.
  • Ensure all tickets are documented with current status, customer communications, and full description of the problem/resolution daily.
Requirements
  • College diploma or university degree in the field of computer science or 2+ years equivalent work experience.
  • Proficient in Service Now ticket system.
  • Minimum 2+ years demonstrated full-time experience troubleshooting current and previous Microsoft workstation operating systems.
  • One to two years of related IT/telecommunications experience.
  • Prior experience with VOIP.
  • Experience with basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
  • Certifications in A+, MCSE or MCPs in current Microsoft workstation, server, and applications strongly preferred.
Benefits

LCG offers a competitive, comprehensive benefits package, including health insurance options, life and disability insurance, retirement plan contributions, paid leave, federal holidays, professional development, and lifestyle benefits.

We are an equal opportunity employer and welcome applications from all qualified candidates. If you need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department by email at hr@lcginc.com.



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