EDI Technical Support Specialist
5 days ago
At MultiPlan, we strive to be a dynamic team of innovative professionals, dedicated to bending the cost curve in healthcare for all.
We foster a culture of service excellence, driving us to consistently exceed expectations and deliver exceptional results.
As an EDI Technical Support Specialist, you will be responsible for the technical support of Electronic Data Interchange (EDI) processes, including daily monitoring of EDI file processing, troubleshooting of issues, and setup and testing of new trading partners.
Key responsibilities include:
- Managing the technical efforts associated with implementing complex and high-profile EDI trading partners.
- Participating on weekly implementation calls or meetings with clients and vendors to establish an EDI partnership with MultiPlan.
- Sharing HIPAA-compliant expertise with trading partners to clarify EDI standards, file mapping rules, and system logic.
- Ensuring proper setup of EDI tools and systems for file transfer between MultiPlan and new trading partners.
- Conducting necessary testing and analysis to resolve potential issues prior to rolling trading partners into the production environment.
- Presenting testing results and proposing adjustments to improve service delivery to clients and strengthen ongoing partnerships.
- Monitoring, auditing, and reporting on the processing of newly implemented trading partners to confirm successful transition to the production environment.
- Overseeing the production support of high-profile EDI trading partners.
- Monitoring the production environment and proactively prioritizing, communicating, and resolving any EDI process or system issues.
- Supporting issues raised or escalated through Account Management or executive leadership.
This role requires strong technical expertise, excellent communication skills, and a commitment to delivering exceptional results. If you are a motivated and detail-oriented professional with a passion for EDI and healthcare, we encourage you to apply.
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