IT Support Specialist

4 weeks ago

Rockville, Minnesota, United States Mom's Organic Market Full time

About the Role:

The IT Support Technician is a key member of our team, responsible for resolving end-user support requests with exceptional customer service. As a liaison between employees and the Technology Department, this role is crucial to the success of MOM's business operations.

Key Responsibilities:

  • Respond to tickets in ZenDesk until they are solved to the end user's satisfaction, log all activity, communicate in a timely manner, and meet SLAs.
  • Install, troubleshoot, and repair computer systems (software and hardware).
  • Participate in an on-call rotation to answer emergency employee IT questions.
  • Assist with IT equipment for new hires and terminations.
  • Help maintain an accurate IT equipment inventory by entering information into our inventory tracking system.
  • Identify and fix issues using various tools (logs, alerts, tickets, update reminders).
  • Perform break/fix work, such as swapping IT equipment, cleaning, printer issues, end-user training, and equipment upgrades.
  • Assist with creating documentation for internal and end-user use.
  • Take on additional duties as assigned.

Requirements:

  • High School Diploma or equivalent.
  • 0-2 years' experience in the field or career.
  • Previous retail experience.
  • A vehicle and willingness to drive to all locations.
  • Comfortable researching problems.
  • Comfortable using the phone, chat, email, and ticketing to resolve issues.
  • Comfortable with face-to-face interactions with end-users.
  • Desktop/laptop troubleshooting experience.
  • Experience with hardware maintenance on workstations, desktops, laptops.
  • Experience using Google Suite & Microsoft Office.
  • Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines.
  • Ability to prioritize tasks that change frequently and manage unexpected demands.
  • Dependable, follows instructions, and takes initiative to solve problems.
  • Experience in a fast-paced work environment.
  • Interest in company culture and desire to grow in the field.

We Offer:

  • Paid Time Off.
  • Paid Pregnancy and Child Bonding Leave.
  • 30% employee discount.
  • Exceptional medical, dental, and vision plans.
  • 401k with company matching.
  • And more.

About MOM's:

MOM's participates in E-Verify (for more information, click here:E-verify Participation and Right to Work).

Pay Rate: $20.20/hr.

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