IT Support Specialist

5 days ago


Rockville, Minnesota, United States Leidos Full time

Job Summary: Leidos is seeking a skilled IT Support Specialist to provide exceptional technical support to our clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing technical guidance, and ensuring seamless support to our customers.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Document and track technical issues to ensure timely resolution
  • Collaborate with cross-functional teams to ensure consistent and repeatable processes
  • Stay up-to-date with industry trends and technologies to provide expert-level support

Requirements:

  • Associate's degree or equivalent experience
  • Minimum 1 year of experience in IT support or a related field
  • Knowledge of Windows, MS Office, and troubleshooting principles
  • Ability to obtain ITILv4 Foundation Certification within 120 days of hire
  • U.S. Citizenship or U.S. Permanent Residence required

About Leidos: Leidos is a Fortune 500 company dedicated to solving complex challenges and making the world a safer, healthier, and more efficient place. We offer a dynamic and supportive work environment, opportunities for career growth, and a competitive compensation package.



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