IT Support Specialist
5 days ago
Job Summary: Leidos is seeking a skilled IT Support Specialist to provide exceptional technical support to our clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing technical guidance, and ensuring seamless support to our customers.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Document and track technical issues to ensure timely resolution
- Collaborate with cross-functional teams to ensure consistent and repeatable processes
- Stay up-to-date with industry trends and technologies to provide expert-level support
Requirements:
- Associate's degree or equivalent experience
- Minimum 1 year of experience in IT support or a related field
- Knowledge of Windows, MS Office, and troubleshooting principles
- Ability to obtain ITILv4 Foundation Certification within 120 days of hire
- U.S. Citizenship or U.S. Permanent Residence required
About Leidos: Leidos is a Fortune 500 company dedicated to solving complex challenges and making the world a safer, healthier, and more efficient place. We offer a dynamic and supportive work environment, opportunities for career growth, and a competitive compensation package.
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