Housekeeping Department Manager

5 days ago


Thorofare, New Jersey, United States Residence Inn Deptford Full time
Job Summary

The Housekeeping Manager is responsible for overseeing the daily operations of the Housekeeping Department at Residence Inn Deptford. This includes ensuring that all guest rooms and public areas are cleaned and maintained to the highest standards, as well as managing a team of housekeeping staff.

Key Responsibilities
  • Leadership and Management
    • Supervise and motivate a team of housekeeping staff to ensure excellent service delivery and high standards of cleanliness.
    • Develop and implement effective training programs to ensure staff are equipped to meet the needs of guests.
    • Conduct regular performance reviews and provide feedback to staff to improve performance and address any issues.
  • Guest Services
    • Ensure that all guest rooms are cleaned and maintained to the highest standards, including linens, towels, and amenities.
    • Respond to guest complaints and resolve issues in a timely and professional manner.
    • Work closely with the Front Desk team to ensure seamless communication and service delivery.
  • Operations and Administration
    • Manage the housekeeping budget and ensure that all expenses are within budget.
    • Oversee the ordering and inventory of housekeeping supplies and equipment.
    • Develop and implement effective systems and processes to ensure efficient and effective housekeeping operations.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
    • Minimum 2 years of experience in housekeeping or a related field, with at least 1 year of supervisory experience.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
    • Strong problem-solving and analytical skills.
    • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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