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Automotive Sales Operations Manager

2 months ago

Thorofare, New Jersey, United States National Automotive Training Academy Full time
Job Overview

Automotive New Car Sales Manager - Key Responsibilities

  • Establishes sales targets and objectives for both gross revenue and key expenditures on a monthly and yearly basis.
  • Recruits, trains, inspires, advises, and evaluates the performance of all personnel in the new-vehicle sales division.
  • Formulates and manages an annual budget for the new-vehicle sales sector.
  • Stays informed of and adheres to all federal, state, and local regulations pertinent to new-vehicle sales.
  • Oversees and organizes the activities of all department staff, ensuring optimal staffing levels at all times.
  • Guides individual sales representatives in setting ambitious yet achievable monthly targets and provides necessary support to achieve these objectives.
  • Keeps a precise daily record of all sales activities within the dealership.
  • Implements a follow-up system for all prospective buyers by creating, executing, and monitoring a prospecting and sales control framework.
  • Designs, executes, and supervises a follow-up strategy for new-vehicle buyers.
  • Fosters collaboration in a customer-centric sales atmosphere throughout the sales, delivery, and follow-up phases.
  • Conducts regular sales meetings on a daily and weekly basis.
  • Facilitates effective communication within the new-vehicle department and across other departments.
  • Ensures that new-vehicle sales personnel are knowledgeable about and adhere to dealership policies and procedures.
  • Provides ongoing product knowledge and training resources for sales staff.
  • Supervises the initiatives of new-vehicle sales personnel to enhance the dealership's reputation and customer satisfaction ratings.
  • Collaborates with sales staff on strategies to boost new-car profitability and finance and insurance penetration.
  • Develops incentive programs in partnership with the dealer and other management personnel.
  • Assists sales representatives in closing deals when necessary.
  • Completes transaction settlement documentation and submits it to the accounting department promptly.
  • Establishes and maintains standards for delivering vehicles to customers.
  • Schedules initial service appointments at the time of vehicle delivery.
  • Provides the dealer with accurate daily traffic control data.
  • Processes commission documentation for sales personnel and monitors payroll records.
  • Reviews inventory daily to ensure an optimal mix of stock for maximum turnover efficiency.
  • Advises the general sales manager on the new-car inventory to be maintained based on customer and market analysis.
  • Assists the used-vehicle department with trade evaluations as required.
  • Directs merchandising and promotional efforts for the new-vehicle department in collaboration with sales managers and the dealer.
  • Contributes to the creation of advertising campaigns and promotional activities.
  • Participates in management meetings as needed.
  • Maintains a professional appearance at all times.
  • Performs other duties as assigned.

Automotive New Car Sales Manager - Qualifications

To successfully fulfill this role, an individual must be capable of performing each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Automotive New Car Sales Manager - Education and Experience

  • Bachelor's degree (B.A.) from an accredited college or university; or one to two years of relevant experience and/or training; or an equivalent combination of education and experience.
  • Two to four years of relevant experience and/or training; or an equivalent combination of education and experience.
  • Four to ten years of relevant experience and/or training; or an equivalent combination of education and experience.

Automotive New Car Sales Manager - Language Proficiency

  • Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to inquiries from groups of managers, clients, customers, and the general public.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or styles. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Automotive New Car Sales Manager - Mathematical Skills

  • Ability to perform basic arithmetic operations in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to interpret bar graphs.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to work with mathematical concepts such as probability and statistical inference, as well as fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Automotive New Car Sales Manager - Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Automotive New Car Sales Manager - Certifications and Licenses

  • State Sales License
  • Valid Driver's License

Automotive New Car Sales Manager - Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Automotive New Car Sales Manager - Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.