Guestroom Cleaning Specialist
2 weeks ago
Compensation Type:
Hourly
Company Overview:
Highgate Hotels is a leading entity in real estate investment and hospitality management, recognized for its innovative approach within the industry. With a strong presence in major U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding into Europe, Latin America, and the Caribbean. The company manages a diverse portfolio of properties valued at over $20 billion, generating more than $5 billion in cumulative revenues. Highgate offers expert guidance throughout the hospitality property cycle, from initial planning and development to recapitalization and disposition. The company excels in creating unique hotel brands and employs advanced revenue management tools to optimize performance and enhance asset value. With a seasoned executive team, Highgate is a trusted partner for prominent ownership groups and major hotel brands, maintaining corporate offices in London, New York, Dallas, and Seattle.
Position Overview:
The Room Attendant plays a crucial role in ensuring that guest accommodations are kept clean and appealing while delivering attentive and courteous service to all visitors.
Key Responsibilities:
- Meticulously clean guest rooms in accordance with established standards.
- Complete all preparatory cleaning tasks, including organizing guest supplies, cleaning materials, and linens for the housekeeping cart.
- Remove all waste and soiled linens from guest rooms and corridors.
- Maintain cleanliness and order in hallways, public spaces, and storage areas.
- Restock the housekeeping cart in preparation for the following day.
- Replenish cleaning chemical containers as needed.
- Report any missing items from rooms to the Housekeeping Supervisor or Manager.
- Immediately notify the Housekeeping Supervisor or Manager of any maintenance issues.
- Handle lost and found items in accordance with company standards.
- Ensure overall guest satisfaction through attentive service.
Qualifications:
- High School diploma or equivalent; experience in hospitality or a related field is preferred.
- Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Capability to stand for the duration of the shift.
- Effective verbal and written communication skills, with the ability to interact in a friendly, courteous, and service-oriented manner with all levels of staff and guests.
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