Front Office Team Lead

6 days ago


Ossining, New York, United States Pyramid Global Hospitality Full time

About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

We offer a collaborative work environment that encourages growth and fosters success, with over 230 properties worldwide. Our team is dedicated to creating exceptional guest experiences.

Location Description

Our Riverside Conference Experience is nestled within the Croton Bay area, boasting proximity to New York City and surrounding metro areas. This historic and idyllic location rejuvenates with a sense of belonging, creating meaningful connections with friends and colleagues. Our soulful place celebrates the natural Hudson Valley beauty, where guests gather on milestones of education, training, and professional achievement.

Key Features

  • 248 well-appointed guestrooms
  • Over 70K square feet of state-of-the-art meeting and event space
  • Three food and beverage outlets
  • 62+ acres of trails, expansive fitness center, basketball, team-building, volleyball, and more

Job Summary

We are seeking a dynamic individual who is motivational, passionate, and fun. As a Front Office Team Lead, you will lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, providing exceptional levels of service throughout their stay.

Responsibilities

  • Support, train, and supervise front office staff
  • Ensure customer-related tasks are handled accurately and on time to improve guests' experience
  • Handle customer complaints and special requests
  • Schedule staff shifts and manage other HR-related tasks
  • Maintain an orderly appearance throughout the reception area
  • Monitor stock and order office supplies
  • Manage the departmental budget
  • Update files and records
  • Enforce cash-handling and credit procedures
  • Oversee guest room reservations and PMS system
  • Manage check-in and check-out procedures as needed
  • Manage transportation for guests and facility as needed

Qualifications

  • 1-3 years of Revenue Management experience required
  • Excellent communication skills, written and verbal, with the ability to relate to guests' concerns and work well in groups
  • Strong interpersonal and employee relation skills, with the ability to mentor, train, and develop staff
  • The ability to motivate and drive the staff is essential
  • Strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
  • Ability to handle multi-tasking and be goal- and results-oriented
  • Strong time management skills to meet deadlines

Compensation Range

The compensation for this position is $65,000.00/Yr. - $75,000.00/Yr. based on qualifications and experience.



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