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Guest Services Director
2 months ago
Crotonville Hotel & Conference Center is a leading hospitality company that values its employees and strives to create a supportive and inclusive work environment. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.
Job SummaryWe are seeking a dynamic and experienced Front Office Operations Manager to lead our Front Office Team and ensure the effortless and seamless movement of guests in and out of the hotel. The successful candidate will be responsible for the day-to-day operations of the front office guest services team, including supporting, training, and supervising front office staff, handling customer complaints and special requests, and managing the departmental budget.
Key Responsibilities- Front Office Operations: Ensure the efficient and effective operation of the front office, including managing the check-in and check-out procedures, overseeing guest room reservations, and managing the PMS system.
- Team Management: Support, train, and supervise front office staff, including scheduling shifts and managing HR-related tasks.
- Customer Service: Handle customer complaints and special requests, and ensure that all customer-related tasks are handled accurately and on time.
- Financial Management: Manage the departmental budget, including monitoring stock and ordering office supplies.
- Quality Assurance: Ensure that all conference center and department policies and procedures are followed and adhered to.
- 1-3 years of Revenue Management experience required.
- Excellent communication skills, written and verbal, and the ability to relate to guests' concerns and work well in groups.
- Strong interpersonal and employee relation skills, with the ability to mentor, train, and develop staff.
- The ability to motivate and drive the staff is essential.
- Strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
- Ability to handle multi-tasking and be goal- and results-oriented.
- Strong time management skills to meet deadlines.
The compensation for this position is $65,000.00/Yr. - $75,000.00/Yr. based on qualifications and experience.
