Customer Service Specialist
2 weeks ago
Overview:
Customer Service Specialist (Dental Receptionist) - On Site, Full Time Position (Monday - Friday 8:30am-5pm) + Salary range $18-$21 based upon experience + Benefits
Empire Oral & Maxillofacial Surgery - Albany is a dynamic and rapidly growing practice seeking a Customer Service Specialist to become part of our dedicated team.
Heartland Dental is committed to delivering outstanding lifetime care for patients by hiring and nurturing team members who meet the business and clinical needs of each supported dental office while promoting a strong team-oriented culture.
In your role, you will support our front office operations, working alongside a collaborative team where patient satisfaction is paramount, and continuous professional development is encouraged. The ideal candidate will be enthusiastic and driven, with a genuine passion for assisting our team in delivering top-notch patient care to the communities we serve.
Responsibilities:
More about the role
• Welcome and greet patients upon their arrival to create a positive first impression of our team.
• Manage front office responsibilities, including answering phones, handling office correspondence, and communicating with patients and insurance providers.
• Utilize Dentrix for patient scheduling and record management.
• Schedule and confirm appointments for multiple providers within the office.
• Process patient insurance claims and follow up on outstanding claims, verifying benefits and explaining coverage options.
• Post insurance and patient payments, managing accounts receivable.
• Discuss treatment plan fees and payment options with patients.
• Collaborate with providers and team members to implement Heartland Dental systems to maximize office efficiency.
What You'll Gain:
• Competitive benefits package including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
• Comprehensive education and training programs, allowing you to reach your full potential.
• Opportunity to join a stable company with over 20 years of industry-leading experience, offering a secure career with unlimited growth potential.
• Access to on-demand Daily Pay.
About Empire Oral & Maxillofacial Surgery - Albany:
Empire Oral & Maxillofacial Surgery - Albany, like each Heartland Dental supported office, is tailored to the community and the patients they serve.
Enjoy a modern practice equipped with state-of-the-art technology.
Experience a welcoming and energetic team atmosphere.
Qualifications:
Minimum Qualifications:
• Experience in a fast-paced, customer-focused environment.
• Strong communication and organizational skills.
This position will require access to the minimum necessary PHI for job-related functions; regular HIPAA training will be provided, and the individual must safeguard PHI and maintain data protection protocols.
• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Familiarity with Dentrix or other dental software.
Physical Requirements:
• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.
• Availability to attend virtual or in-person training sessions periodically throughout the year.
Who is Heartland Dental?
As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors across 38 states and over 1,400 supported offices.
With the largest network of doctors, we are founded by a doctor for doctors, dedicated to supporting dentists and their teams in delivering the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.
At Heartland Dental, we are committed to our core values that promote diversity and inclusion.We ensure all employees and applicants for employment receive the protections of federal, state, and local laws affording equal opportunity in employment.
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