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Customer Service Specialist
2 months ago
Company Description
OverviewOur Mission:
We believe we enrich the lives of our guests by providing a lifetime of wonderful vacation memories.
Our Service Philosophy:
We fulfill our guests' dreams by providing a quality vacation experience that exceeds all expectations.
Leadership:
CFI and Westgate strive to be a leader in the hospitality industry by constantly focusing our efforts on understanding our customer's needs and exceeding their expectations. Our Motto is: "Good enough, is never good enough"
Customer Loyalty:
Creating unrivaled customer loyalty is the hallmark of the Westgate philosophy. We regularly evaluate and assess the needs of our owners and guests, and understand that our owners are not customers, they are family.
Social Responsibility:
At CFI and Westgate, every team member is cognizant of our company's unique role in the local and national community. We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount; this belief is the cornerstone of David Siegel's corporate philosophy.
Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
The mission of the Westgate Resorts Foundation is to help families break through barriers so they can keep working, quickly return to work or gain greater employment opportunities. If families are equipped to break through barriers like temporary homelessness, domestic violence, gaps in education or returning to the workforce after military service, then they keep working or quickly return to work, and pave their own path to self-sufficiency and lifelong success. A strong workforce means thriving communities where people want to live and vacation.
Role Description
This is a full-time remote role for a Customer Service Specialist at Westgate Resorts USA. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, handling inquiries, resolving customer complaints, and ensuring customer satisfaction. You will also collaborate with internal teams to improve processes and contribute to a positive customer experience.
Qualifications
- Excellent communication and interpersonal skills
- Problem-solving abilities and a customer-focused attitude
- Ability to work well in a team environment
- Strong organizational skills and attention to detail
- Previous experience in customer service or a related field is advantageous
