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Customer Service Specialist
2 months ago
Join Foothills Bank, a company dedicated to community support and employee well-being. We are looking for a skilled Customer Service Specialist to enhance our team.
This role is perfect for those seeking a professional career in the financial sector, offering competitive benefits and opportunities for growth.
Our comprehensive training program covers essential banking policies, procedures, and federal regulations.We pride ourselves on providing excellent benefits, including health, dental, and vision insurance, along with a generous paid time off package and robust retirement plans.
The Customer Service Specialist will manage a multi-line phone system, ensuring calls are directed appropriately while assisting customers effectively.This position requires collaboration with various branches and departments to deliver friendly, professional service.
This is a full-time role, requiring 37 hours per week, with availability needed during business hours.Key Responsibilities:
• Manage incoming calls within established service standards.
• Provide professional and courteous assistance to customers while safeguarding their financial information.
• Acquire knowledge of all bank products and services to identify sales opportunities and retain customers.
• Process requests for new ATM/Debit cards and handle existing card inquiries.
• Adhere to all relevant laws and regulations, including the Bank Secrecy Act and the Patriot Act.
• Master the 8-step process for discussing bank products with customers.Candidate Profile
Qualifications:
• High school diploma or equivalent required.
• Proficient in Microsoft Office Suite.
• Exceptional verbal and written communication skills to manage a high volume of correspondence and customer interactions.
• Ability to maintain confidentiality and manage multiple tasks efficiently.• Strong organizational and mathematical skills.
Preferred Experience:
• Familiarity with Foothills Bank products and procedures.
• At least 6 months of customer service experience.
• Knowledge of banking systems.
• Previous experience in a call center environment.
Core Competencies:
• Customer Focus
• Confidentiality
• Technical Proficiency
• Stress Management
• Attention to Detail
• Effective Communication
Work Environment:
• This role is primarily performed indoors in a shared workspace with moderate noise levels.
Physical Requirements:
• The demands of this position require the ability to sit for extended periods, perform repetitive motions, and communicate effectively.
• Occasional standing, walking, and lifting may be necessary.
• Proficiency in operating standard office equipment is essential, including computers and telephones.Compensation and Benefits:
• Salary is based on relevant experience and may vary by location.
• We offer a comprehensive benefits package, including medical, dental, vision, life insurance, a health savings account, an Employee Assistance Program, and a 401(k) retirement plan.
Company Overview:
• Foothills Bank is committed to reflecting the communities we serve and adapting to their needs.
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or veteran status.
