Sales Director

2 weeks ago


Portland, Oregon, United States Gills Point S Tire and Auto Service Full time
Service Operations Manager

At Gills Point S Tire and Auto Service, we're seeking a highly skilled Service Operations Manager to drive our sales operations and lead our service team to success.

Key Responsibilities:

  • Oversee and provide leadership to the service advisor team
  • Train new advisors on proper procedures and ensure efficient workflow
  • Coordinate and manage the service area workflow, assigning tasks to technicians
  • Conduct quality control inspections to ensure services meet established standards
  • Address and resolve customer issues and concerns
  • Provide expertise and recommendations to customers on services
  • Ensure safety protocols and guidelines are followed by technicians
  • Collaborate with management to troubleshoot problems and identify opportunities for process improvement

Requirements:

  • High School Diploma or Equivalent
  • Technical or vocational training in automotive repair or a related field (a plus)
  • TIA certification with company support and assistance
  • Valid driver's license and acceptable driving record
  • 3+ years prior experience in a service management role, ideally in the automotive industry
  • Extensive experience in or knowledge of the automotive industry, including basic automotive maintenance and repair procedures
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks and appointments efficiently
  • Proficiency in using computer systems, including POS software and appointment scheduling software

We Offer:

  • Paid time off
  • Stable working hours
  • Excellent Training - with opportunities for training and career advancement
  • Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
  • Competitive wages
  • 401(k) savings plan with company match

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