Senior Customer Success Manager, Enterprise Solution SEO

2 days ago


Boston, Massachusetts, United States Semrush Full time
Job Overview

We are seeking a highly skilled Senior Customer Success Manager to join our Enterprise Solutions team at Semrush. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.


Key Responsibilities
  • Act as a strategic partner to our Enterprise Solutions customers, providing guidance and support to help them achieve their business goals.
  • Develop and execute customized customer success plans, leveraging your expertise in SEO and digital marketing to drive customer adoption and retention.
  • Collaborate closely with our sales and product teams to ensure seamless customer onboarding and ongoing support.
  • Monitor and analyze customer health, identifying areas for improvement and implementing corrective actions as needed.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to drive customer success and growth.

Requirements
  • 5+ years of experience in SEO and/or digital marketing, with a strong background in customer success and account management.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong technical skills, including expertise in SEO and digital marketing tools and platforms.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer-centricity.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a strong focus on teamwork and customer satisfaction.
  • The chance to work with a leading online visibility management SaaS platform, with a global presence and a reputation for innovation and excellence.

About Semrush

Semrush is a leading online visibility management SaaS platform, enabling businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing.


We've been developing our product for 16 years and have been awarded numerous industry accolades, including G2's Top 100 Software Products, Global and US Search Awards 2021, and Great Place to Work Certification.


At Semrush, we value diversity, equity, and inclusion, and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition, including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state, or federal laws.



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