Vision Care Support Specialist
2 weeks ago
Position Overview:
The role of the Eye Care Customer Representative is essential in delivering exceptional service to our clients in the optical industry. This position requires a minimum of 1 year of relevant experience in customer service within the eye care sector.
Key Qualifications:
The ideal candidate will possess:
- Experience in optical or eye care customer service
- Proficiency in handling phone communications
- Formal training in customer service specific to eye care
- Familiarity with MS Office applications
- Ability to communicate effectively through electronic means
Responsibilities:
As an Eye Care Customer Representative, your duties will include:
- Effectively prioritizing and resolving customer inquiries and issues.
- Managing customer delays, ensuring timely progress of jobs through the lab, and maintaining clear communication with clients.
This position is vital for maintaining the high standards of service that our company, Global Channel Management, is known for.
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