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Client Support Specialist

2 months ago

Norcross, Georgia, United States Elite Flooring Full time
Job Overview

Company: Elite Flooring

Position: Customer Service Specialist

Elite Flooring stands as a premier provider of flooring solutions, recognized for its excellence in service and quality. With a strong presence across multiple states, the company caters to a diverse clientele, including residential builders, commercial contractors, and multi-family housing projects.

Role Summary: The Customer Service Specialist will be responsible for managing incoming inquiries and coordinating flooring installation schedules. This role demands a candidate who embodies a customer-centric approach and possesses the ability to adapt swiftly to various situations.

Key Responsibilities:

  • Process and manage incoming service requests
  • Address customer inquiries and resolve complaints
  • Inform clients about scheduling updates
  • Generate service quotes
  • Maintain inventory of office supplies
  • Compile daily reports for the installation team

Qualifications:

  • Proactive approach to customer service
  • Strong urgency and responsiveness
  • Ability to handle multiple tasks in a dynamic environment
  • Detail-oriented with a focus on processes
  • Exceptional written and verbal communication skills
  • Team-oriented mindset

Compensation and Benefits:

  • Competitive salary based on experience
  • 401k plan with employer matching
  • Generous paid time off policy
  • Employer covers 75% of medical expenses
  • Positive corporate culture and supportive work environment

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