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Client Support Coordinator

2 months ago

Troy, Michigan, United States Oakland Community Health Network Full time
Job Overview

Position Summary

The Client Support Coordinator is responsible for delivering administrative, data, and information-related technical assistance to the Utilization Management Team Manager and the team members within the department.

Key Responsibilities

  • Act as a backup for fellow Client Support Coordinators and Administrative Support Staff.
  • Establish and uphold administrative processes, documentation, and records for the designated team.
  • Execute intricate clerical tasks, including the creation of forms, maintaining relevant databases, and preparing presentations.
  • Conduct necessary research to assist the Team Manager and team members.
  • Design new and specialized report formats as needed.
  • Manage phone inquiries and provide responses regarding departmental policies and procedures.
  • Collaborate with team members to gather data and prepare for accreditation evaluations, which may involve compiling data and generating reports.
  • Perform additional duties as assigned.

Qualifications and Requirements

Education:

  • High School Diploma or equivalent.

Training Requirements:

Experience:

  • A minimum of four (4) years of relevant clerical or technical support experience. Related coursework at a business institution may substitute for up to two (2) years of experience.

Job-Specific Skills:

  • Proven proficiency in Word, Excel, database management, and other pertinent software applications.
  • Strong interpersonal skills, both in person and over the phone.
  • Excellent oral and written communication abilities.
  • Capability to manage a high volume of complex tasks accurately and promptly.
  • Organizational skills necessary to establish office protocols and maintain documentation.
  • Must possess reliable transportation for necessary offsite meetings or visits.

Core Competencies:

  • Building trust through integrity and loyalty to the organization and its mission.
  • Prioritizing customer needs and fostering productive relationships.
  • Actively seeking opportunities for learning and applying new knowledge.
  • Setting high performance standards and taking accountability for tasks.
  • Effectively communicating information and ideas to engage the audience.

Additional Information

  • Reliable transportation is required for offsite meetings.
  • Availability for meetings and events outside standard office hours may be necessary.
  • Work primarily takes place in an office setting.
  • Hybrid work arrangements may be available.
  • The ideal candidate must be capable of fulfilling all physical job requirements with or without reasonable accommodations.

Oakland Community Health Network is dedicated to cultivating a diverse workforce and promoting an inclusive and equitable culture. We are proud to be an equal opportunity employer that values and encourages the differences of our employees, including but not limited to ability, age, color, family type, gender identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse characteristics.